We would like to make sure that you enjoy your shopping experience by offering you this following services and guarantees.
Click on any of the questions listed below to have more details
HELP + 44 208 127 4438
Our customer service?
You can contact our customer service Monday to Saturday from 9.00 to 18.30 by phone + 44 208 127 4438 or by email if you need any advise, have
any question or just want to talk to someone.
PAYMENT Flexible and secured
How can I pay my order?
Cards: any type of debit and credit cards, except American Express cards.
Cheques: send it to Monsieur Baron. 59-61 Hatton Garden, London EC1N 8LS. We will prepare your order as soon as we received the cheque (Write your order number at the bottom of the cheque).
Transfer: Please ask us for the account details at firstname.lastname@example.org. We will prepare your order as soon as we received the transfer. Write your order number as transfer reference.
Phone: You can call our customer service on + 44 208 127 4438 from 9:00 to 18.30 to make payment by card on the phone
All the transaction are fully secured?
We protect your data using modern encryption technology and make your online order as safe and secured as possible.
All our online and on the phone transactions are secured by Ogone and HSBC which are among the leading providers in securing online transactions to ensure the maximum security level.
Your order and credit card details are encrypted by using the SSL (Secured Socket Layer) and 3D Secure procedures before they are sent to us, meaning that they are protecting against third party use. In addition, we don’t keep any print of your personal payment information.
FREE DELIVERY for orders > £250.00
Free delivery for order > £250.00?
1. Free delivery for any order of more than £250.00 for any destination.
2. One fixed price by destination for any order below or equal to £250.00. See our price list by destination.
Safe and fast delivery service?
All the orders are delivered safely within 3 to 5 working days in UK, France and USA, and 5-7 days for the rest of Europe.
In addition, we offer an express delivery service for UK customers: if you order before 11.30 you will be delivered the next day.
RETURNS 30 days for any reason
30 days to change my mind for any reason?
If for any reason you change your mind, you have 30 days from the date of your purchase to exchange or be refunded on your purchase. Take your time to try on your order and to make up your mind. Whatever your reasons are, we offer you free returns or exchange for 30 days.
For faulty goods, freight charges will be fully at our charge, for other reasons the return will be at your charge. For more information please contact our customer service on + 44 208 127 4438 from 9:00 to 18.30 or by email .